At Uniqaura, we want you to love your gifts, crafts, and souvenirs. If something isn’t quite right, here’s how our returns process works.

Eligibility for Returns

• Returns are accepted within 20 days from the date of purchase.
• Items must be unused, in original condition, with all tags and packaging intact.
• Proof of purchase (e.g., order confirmation or receipt) is required.

How to Return

• Contact us at [insert support email] with your order number to initiate a return.
• Pack the item securely in its original packaging and include the receipt.
• Ship the package to [insert return address] using a trackable courier service. Return shipping costs are your responsibility unless the item is damaged or incorrect.

Refunds & Exchanges

• Damaged or Incorrect Items: If your item arrives damaged or isn’t what you ordered, notify us within 5 days of delivery. We’ll provide a prepaid return label and issue store credit or an exchange upon receipt.
• Other Returns: Approved returns will be processed as store credit (Web Money) at the original purchase value, valid for one year on www.uniqauragifts.com. No cash refunds will be issued.
• Processing time: Refunds may take 7-10 business days after we receive your return.

Non-Returnable Items

• Items damaged due to misuse, wear, or neglect.
• Products purchased during special promotions or sales, unless defective.
• Custom-made or personalized items.

Additional Notes

• Uniqaura reserves the right to refuse returns that don’t meet these conditions.

Thank you for shopping with Uniqaura—we’re here to make your experience delightful!